Supporting a Loved One in Long-Term Care from Far Away
November 25, 2025
When a loved one moves to senior living, it can involve a mix of emotions. You may experience some relief knowing that they are in a safe and caring environment, especially if they previously struggled with daily activities. At the same time, it may feel somewhat helpless to live far away from a loved one in senior living.
When you are more than a short drive from where they live, you may wonder how you can be a meaningful part of their support team. Or perhaps you are the primary contact for your loved one, even if you can’t be there all the time. That’s the nature of long-distance caregiving. The National Institute on Aging defines long-distance caregiving as anyone who lives more than an hour away from the person they care for. If you are the primary contact for your loved one’s senior living community, that’s a form of caregiving. Long-distance caregiving can be challenging.
Still, we know how important it is for seniors in long-term care to stay connected to their families. Research shows that family involvement in long-term care communities is good for everyone—residents, family members, and care staff. Connection boosts residents’ mood and engagement, and it helps loved ones feel informed and reassured.
Simple ways to stay involved from a distance
Schedule regular check-ins. A quick phone call or video chat can brighten your loved one’s day and provide valuable opportunities to hear about how they’re doing. Try putting a weekly call on your calendar—consistency makes it something they can look forward to.
“Sometimes just asking about mom isn’t good enough, you want to speak to mom,” explained Alex Sims, the Community Relations Director at Fieldstone Village at Keizer Ridge. “Phone calls are always welcome, and our care teams are here to help facilitate that, whatever that looks like for you and your loved one.”
Send letters, photos, and small surprises. Handwritten notes or care packages can go a long way. Include family photos, drawings from grandchildren, or items that bring a touch of home. These personal touches remind your loved one that they are loved and thought of—even when you can’t be there in person.
Coordinate with the care team. Develop a relationship with staff members at the community. Reach out periodically to get updates or ask questions. Many communities have designated family liaisons or care coordinators who can keep you informed and help answer any concerns.
Fieldstone Village at Keizer Ridge holds care conferences every six months and welcomes long-distance family members to dial in to those remotely.
Inquire about what kinds of senior living technologies the community uses and how to access them remotely. They may use online health portals that allow you to view care notes, medication records, or upcoming appointments—and even message with staff. These tools can help you stay actively involved in care decisions.
“Anybody can stay involved in a resident’s life through our LifeLoop app,” Sims said. “That’s only with the resident’s permission, only if they have signed a photo release. It’s part of the move in package that you opt into. You give us names and emails and we will send those invites out to as many people as the resident wants.”
The LifeLoop app includes pictures, activity attendance, and any relevant care notes.
Follow the community’s social media and newsletters. At Fieldstone Communities, our commitment to keeping our seniors connected to their loved ones means we have several options for staying in touch. You can follow our Facebook page to see photos of residents’ everyday activities as well as special events. And don’t worry—our social media policies mean everyone featured on our page has given us explicit permission to do so. We also send regular email newsletters with updates and highlights, giving you another window into community life.
Be there for important moments—even from a distance. Many communities are happy to help set up a video call so you can celebrate a birthday, holiday, or other special occasion. Even if it’s virtual, your presence still matters.
“We have a real mixture of how much family members want to be involved,” Sims said, “but we are here to facilitate that communication. We want to be there for family members as much or as little as the resident chooses.”
Plan visits when you can. You might not be able to visit often, but planning occasional trips—even short ones—can mean a lot. Talk to staff ahead of time to coordinate your visit and see if there are activities you can attend together.
Staying connected doesn’t have to mean being physically close. With a bit of creativity and the right tools, you can stay actively involved in your loved one’s life—offering comfort, support, and love no matter the miles between you.
Let us know if we can help you explore options for staying involved with a loved one at Fieldstone. We’re here to support families, near and far.